Frequently Asked Questions
Everything you need to know about your Henri-Lloyd shopping experience.
What is the standard delivery time for my order?
Domestic orders are typically delivered within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days.
How can I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your technical jackets waterproof?
Yes, our technical sailing and outdoor jackets are engineered with high-performance membranes and DWR coatings to ensure complete waterproof protection and breathability.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
How do I care for my Henri-Lloyd knitwear?
To maintain the quality of your knitwear, we recommend hand washing in cool water with a mild wool detergent and laying flat to dry. Always check the specific care label on your garment.
Can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.